Return Policy

Return and Exchange Policy

Customer satisfaction is very important to us. If you are not completely satisfied with your purchase, you may return or exchange it under the conditions below.

1. Return Period
You can return your product within 14 days from the date of delivery. Returns are accepted if the product is unused and in its original packaging.

2. Return Conditions

  • The product must be unused, with the tags still attached and undamaged.

  • The return request must be made within 14 days from the delivery date.

  • The invoice and any gift cards (if applicable) must be included with the return shipment.

3. Return Process

  • Please contact us via [email address] to initiate the return process.

  • Once your return request is approved, you can send the product back to the provided return address.

  • After we receive the returned item, your return will be processed.

4. Return and Exchange Shipping Costs
Return shipping costs are the responsibility of the buyer, unless the product is defective or incorrect, in which case the return shipping will be covered by us.

5. Refund Method
Once your return is processed, your payment will be refunded to the original payment method. For credit card payments, the refund may take 7-14 business days, depending on your bank's procedures.

6. Non-returnable Items

  • Some items may not be returned due to legal regulations. For example, opened packages, personal items (such as cosmetics, underwear, etc.), and discounted items are non-returnable.

7. Product Exchange
If your product is defective or damaged, you may request an exchange. Exchange requests will be accepted according to the return conditions.

8. Support
If you have any questions or concerns, please feel free to contact us. We are happy to assist you.